TERMS AND CONDITIONS

The website www.eleftherioujewelry.com  [the “Website”] is operated by M. Eleftheriou & Co, [“Eleftheriou Jewelry”, “Company”, “we”, “us”], a company registered in Greece.

Trademark: “Eleftheriou Jewelry”
Address: 59 Asklipiou Str., 10680 Athens – Greece
VAT number: 998873723
Tax Authority: 10^th (I) of Athens
Registration Number: 8581801000
Phone: +30 210 361 0762, Tuesday – Friday 10.00 – 15.00
Email: sales@eleftherioujewelry.com

By accessing or using this Website, you agree to these Terms and Conditions and to all applicable laws and regulations. If any provision is deemed invalid or unenforceable, the remaining terms remain in effect.

We may revise these Terms at any time by updating this page. You are responsible for reviewing them regularly.

Users must act lawfully and refrain from any activity that may harm the Website’s operation or interfere with other users.

The Website presents the Company’s products and activities, provides information about them, and enables users to make online purchases. Some products may not be available in all countries.

We make every reasonable effort to ensure the accuracy of information related to our Company and transactions on the Website.

However:

1. Minor typographical or technical errors may occur.
2. Product information given “as is” may not always be accurate, current, or complete.
3. Product images may present slight variations due to technical limitations.

We reserve the right to correct errors once identified and hold no liability for reliance on general content.

All content on the Website, including images, text, logos, graphics, videos, trademarks, and designs (the “Content”), is the intellectual property of Eleftheriou Jewelry or its partners and is protected under applicable law.

You may download or print content for strictly personal, non-commercial use.

No modification or adjustment or further reproduction of the Content is allowed. The Content may not be duplicated, reproduced, republished or used in any other way without prior permission from Eleftheriou Jewelry.

In order to purchase a product, it is not necessary to create an Account; however, you must enter some basic information regarding the purchase of a product, such as name and surname, delivery address, and telephone number. Should you wish to Create an Account, the security of your access to the online shop is achieved through Customer Identification.

The security codes being used for your identification are the username [email or username] and the personal, secret, security code [password]. Every time you enter them, they allow you safe access to your personal information. You are entirely responsible for the preservation of their secrecy and their concealment from third parties. Your personal information may be deleted, following a relevant request from your part, which you may send in writing through e-mail to the following address: sales@eleftherioujewelry.com.

Newsletter Subscription:

When you place your order, you will be asked with regard to your subscription to our company’s e-mail newsletter. If you do not wish to receive e-mail newsletters anymore, you may cancel your subscription through any of the newsletters you have received or by sending a relevant message to sales@eleftherioujewelry.com.

Order Confirmation:

After placing an order, you will receive:

1. An automated confirmation email.
2. Follow-up emails regarding order status.
3. A notification within one business day if an issue occurs.

Users must maintain updated contact details and ensure receipt of these emails.

Product Representation:

While every possible effort will be made to ensure that the color, design, and style of the Eleftheriou Jewelry products displayed on our website are representative of the original products, slight variations may occur for technical and other reasons. Accordingly, Eleftheriou Jewelry shall not be liable for any error or inaccuracy in the photographs or graphical representations of Eleftheriou Jewelry products displayed on this website.

All prices mentioned in our online shop are indicated in Euros (€), including the applicable tax (VAT is charged at 24% and is included in the retail price). The Company reserves the right to readjust the prices. There are instances, in which the price of the same product varies when one or more of its characteristics, such as its size, differs. Although in every case we make every possible effort to establish the accurate description of the items and the prices we include in our online shop, we cannot rule out the possibility of typographical or technical errors regarding the prices and the descriptions of products.

The delivery expenses, for deliveries through our online shop, as well as customs or other duties and charges and possible insurance charges, are not included in the prices mentioned next to every product. During the final step of your order and before its placement, you will be able to view the total final price of your purchase including the delivery expenses and the other charges.

For your convenience, the following methods of payment for your purchases are available:

Credit or Debit Card:

You can pay for your purchases with your credit or debit card. These transactions take place through the system WINBANK of the bank PIRAEUS, to which the user is redirected after the placement of the order. The payment procedure is carried out entirely by the bank PIRAEUS, which adheres to contemporary methods and guarantees for the security of your electronic transaction. We do not collect nor store in any way the information of your credit or debit card, and for this reason you are required to enter them anew every time you use your credit or debit card for your transactions.

PayPal:

When you choose payment through PayPal, you will be redirected to PayPal’s website [an online secure transaction system], where you can pay either with your credit/debit card, or through your PayPal account. The payment procedure through PayPal is fully automated. During this procedure, none of your personal information [including the number of your credit/debit card] is stored in the electronic systems of our Company.

Stripe:

When choosing payment via Stripe, you will be redirected to Stripe’s secure payment environment, where transactions are completed using your credit or debit card in accordance with the highest international security standards. The payment process is handled entirely by Stripe. Our Company does not collect, process, or store any of your card details, which are encrypted and managed exclusively by Stripe in compliance with PCI-DSS security requirements.

Bank Deposit:

You can deposit the equivalent of your order at the Company’s bank account, within 5 days, counting from the date that your order has been registered. If not, your order will be cancelled.

Please fill the Statement of Deposit [Bank document of payment] with:

1. your full name.
2. your order’s number, which will be sent to you via e-mail, after your order’s checkout process.

You should send us the bank’s Statement of Deposit via e-mail at sales@eleftherioujewelry.com. You order will be valid after deposit confirmation in the bank account.

You can deposit the equivalent of your order at the following bank account:

BANK NAME: PIRAEUS BANK
IBAN: GR47 01710030006003040031287
SWIFT–BIC: PIRBGRAA
BENEFICIARY NAME: M. ELEFTHERIOU & CO

Your order will not be dispatched until we have fully received your payment. Any commission or transaction fee charged by the bank is additional to the cost of purchase (not included in prices of our products) and paid by the consumer.

Orders and deliveries are made to most of the countries around the world. Contact us through sales@eleftherioujewelry.com for further information. Besides the specific cases mentioned below in the “Return Policy” section, the cancelation of your order is possible within 2 hours after the placement of your order. You must send an e-mail to sales@eleftherioujewelry.com within two hours, in order to cancel your order.

Any bank fees are borne by the customer. Orders ship only after payment is received.

Incorrect Product Delivered

In case of delivery of a product other than the product you have ordered, different in kind or in quantity due to our Company’s mistake, you have the right to return the product so that we can check it and ascertain the mistake. In such a case we will bear the cost for the return of the product to our Company in a manner we will indicate, and subsequently the cost for the delivery of the product you actually ordered. The return of the product to our Company must take place within 14 days from the day that you notified us of the mistake. The notification must be sent in writing to the e-mail address sales@eleftherioujewelry.com and must include the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information.

Defective Products

In case you realize, within 4 days, that the product you received has a structural defect, you must inform us without delay. The notification must be sent in writing to the e-mail address sales@eleftherioujewelry.com and must include the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information. If the defect is confirmed by our Company, after the product’s return, the following will apply; after the return of the product, we examine the defect you reported, and we inform you of the results of this examination. If a defect is confirmed, the defect is repaired, or the product is replaced, or the transaction is invalidated if the repair is not possible or if it is not possible for a replacement product to be found. Should the transaction be invalidated, the return of the amount you have paid for the original purchase will be effected in the same way in which it was paid. When you return the product, you must also send us the accompanying documents and a copy of the purchase receipt. A product is not considered defective if it has defects owed to the product’s use by you.

Right of Withdrawal [14 days]

As a consumer, you have the right to withdraw from the sales through the present site contract within 14 calendar days from the day of the delivery to you of the product you ordered, as well as to ask for the return of the value of the product you ordered. This withdrawal is subject to the following requirements: Such withdrawal is without cause and is submitted in writing. The product must be delivered to our Company in its original, perfect condition in which you received it, intact and unused, together with its accompanying documents and its package in perfect condition, and you will only incur the immediate cost for the return of the product, as well as any applicable customs duties. The return cost incurred by you will be deducted from the amount that will be returned to you due to the withdrawal. The right of withdrawal does not apply with regards to products, which are produced in accordance with the specifications you have asked, or products that are clearly individualized or customized. The return of the product to our Company must take place within 14 days from the day you will inform us of your withdrawal. The notification of the exercise of the right of withdrawal is done in writing and can be sent to our Company or electronically to sales@eleftherioujewelry.com. As soon as we receive it, we will inform you of its receipt. The notification must contain the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information.

You can use the model form of withdrawal you will find HERE.

After the receipt of the withdrawal notification and within 14 days from the receipt of the product, our Company will return the amount you paid in the same way you conducted your original payment. If the payment was made through credit or debit card, our Company will notify the Bank of the invalidation of our transaction. After the Bank’s notification, our Company assumes no liability with regards to the time it takes for the return of the amount, as this is carried out by the Bank. In case you use the product in a way other than is necessary for the ascertainment of its nature and characteristics, you will be liable for the potential decrease of the product’s value as a result of this use. If the product is returned harmed, destroyed or incomplete, our Company is entitled to compensation from you, the amount of which will depend on the product’s condition, and which the Company can set-off against your claim for the amount you paid for the product. Through the same abovementioned procedure, you can, instead of the return of your money, ask for the exchange of the product with another one.

Refunds are issued to the original payment method.

We do not refund:

1. Original shipping charges.
2. PayPal fee [15€ + 3.4%]
   If fewer items are returned, PayPal fees for those items are not refunded.
3. Stripe fees [3.4% + 0.25€ per transaction].

In the case of a partial return, the payment processing fees corresponding to the returned items are not refunded, as these fees are charged by the payment providers and are non-recoverable.

Customers must ensure that purchasing or importing our products is permitted in their jurisdiction. We are not liable for legal restrictions in the customer’s country.

We are not liable for:

1. Direct, indirect, incidental, special, or consequential damages.
2. Loss of data, profits, opportunities, or business.
3. Harm caused by inability to access or use the Website.
4. Damage from viruses or malware.
5. Product unavailability.

To the extent permitted by law, all warranties are excluded.

rohibited actions include:

1. Illegal or harmful use.
2. Violating privacy or confidentiality.
3. Uploading viruses or malicious code.
4. Infringing intellectual property.
5. Harassing or abusing third parties.

We may suspend or terminate access without notice.

The links to other websites are provided for the convenience of the user. Eleftheriou Jewelry assumes no responsibility with regard to the content or the operation of these websites and will not be held liable for any damage that might arise from their content or operation. In no way does any reference to a third-party website mean that Eleftheriou Jewelry approves or unreservedly recommends the relevant website or its content. Referral to the Website of Eleftheriou Jewelry or any other page thereof is not permitted without prior written permission from Eleftheriou Jewelry.

We are at your disposal in order to resolve any problem you may encounter and answer any question you may have with regard to our products, as well as in order for you to lodge your complaints. Contact us through the telephone number +30 6948086135, Monday to Friday 10.00-15.00 or send us an e-mail to sales@eleftherioujewelry.com.
Pursuant to Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes, consumers have the right to seek the out-of-court resolution of disputes arising from online purchases. Please note that the European Online Dispute Resolution (ODR) platform has been permanently discontinued as of 20 July 2025. Consumers may now directly contact an approved Alternative Dispute Resolution (ADR) entity to resolve their dispute. A list of recognized ADR bodies is available through the European Commission’s official consumer redress portal at consumer-redress.ec.europa.eu. For general information on consumer rights and guidance on the competent national contact points, consumers may also consult the “Your Europe” website.

Competent for the resolution of any dispute that might arise in connection with the Website, in case such a dispute is not resolved in a friendly manner, are the competent courts of the city of Athens. The present Terms and Conditions of Use, the content of the Website and its use are governed by, and interpreted in accordance with the Greek law.

All trademarks, logos and service marks which appear on this website are registered and unregistered Eleftheriou Jewelry trademarks. Nothing contained in the website should be construed as granting by implication or otherwise, any license or right to use any trademark displayed on this website without the written permission of Eleftheriou Jewelry. You have permission to electronically copy and print hard copies of pages from this website solely in connection with non-commercial purposes related to placing an order or shopping within the website. Unless we give you specific permission in advance, any other use of this website, its content and its information, are strictly prohibited.

All Website content is copyrighted.
All rights reserved.

The order confirmation and these Terms constitute the entire agreement between you and Eleftheriou Jewelry.